| This page provides some of the most Frequently Asked Questions asked of Ame’s Secret staff.
Do you provide a gift box or pouch with every jewellery item purchased?
Absolutely. Each piece of jewellery purchased will be placed in a gift box or pouch absolutely FREE for you before sending.
How do I know if the items that I ordered are in stock?
We update our website two to three times a day. All items are clearly marked as “In Stock” or “Out of Stock” so our customers can confidently place their order, knowing that the items that they ordered are in stock. If however, in very rare case that the unexpected happens, two customers placing an order on the last item on the web at the same time, as simultaneous purchases may happen on the internet, we will honour the first order and provide a full refund to the second buyer.
Can I request for special order for items that are marked “Out of Stock”?
If you found a jewellery item that you like so much but it was sold out, please do not hesitate to drop us an email with the item’s SKU and its short description and we will advise you whether we are still able to get the item for you.
Do you sell internationally?
Yes, we ship worldwide.
I don't have a PayPal account, can I still use my credit card on this web site?
Yes, Pay Pal also allows non-Pay Pal members to complete a sale by entering their credit card details. Just select the Pay Pal payment method and process non-Pay Pal member credit cards. Just click on the box after check out that says; "Don't have a Pay Pal account?" It will take you to a screen for you to input your credit card information. Pay Pal does this Securely. With this method, even Ame’s Secret does not have access to your credit card information.
Is shopping at Ame's Secret secure?
Yes! We protect you during all transactions by using the strongest data security available - Secured Sockets Layer (SSL) 128-bit encryption. Once your transaction has been completed in this secure environment, your credit card details are not stored by Ame's Secret. This is why when you login to Ame's Secret on your next visit, you have to fill in your credit card details again on checkout.
How long does it take for my order to arrive?
Orders are processed daily. All orders are shipped the next business day after payment is received. We use Australia Post to ship all our orders. Items will be posted well-padded and packaged via Australian post using one of the following methods:-
Within Australia
- Regular post – Generally takes 2 to 6 working days, depending on location. Remote locations may take longer. This service has no parcel tracking or insurance BUT! We will automatically include insurance for you when deemed necessary, even if you choose this option.
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Express Post – Generally the next business day if you fall within the next business day delivery network. Please refer to www.austpost.com.au to check if your location falls within this network. Recommended for urgent orders.
Orders Outside Australia
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Airmail – Please allow approximately 10 working days to arrive. For international deliveries, we recommend this option. We will automatically include insurance for you when deemed necessary, even if you choose this option.
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Express Courier International – Generally takes 3 to 5 working days to arrive. Only for very urgent orders.
Please specify your preferred method of postage upon checkout. Postage in Australia is calculated by weight.
What are the acceptable payment methods?
We accept the following payment methods:-
- Paypal
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Payment with credit card (Visa/MasterCard).
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Bank transfer or bank deposit via any Australian bank (only for Australian buyers) – please note that this method may take 24 to 48 hours for processing. Should you wish to pay by this method, our bank account details are as follows:-
Account Name: Ames Secret
BSB: 016266
Account No: 484834908
Bank: ANZ
What is 925 Sterling Silver?
Pure silver is an extremely soft material. To enable jewelers to work with silver and to shape them into the desired design, a formula comprises the combination of 92.5% fine silver and 7.5% copper was created to achieve 925 Sterling Silver. This formula is internationally accepted and offers the tolerance necessary with which jewelers can work with.
What is Brass?
Brass is an alloy with 70% copper and 30% zinc. Brass is used worldwide for making exquisite and sophisticated fashion jewellery as it can be embossed, enamelled, etched or even electro-plated to add a lot of variety to its range. It is an excellent choice to be used with semi-precious stones or beads for an enhanced appeal. Being so versatile, jewellery made from brass can add a special flair to any wardrobe.
What is Silver plating?
Due to the tarnishing nature of the metal, plating sterling silver or brass with silver is used to preserve an evenness of color as well as to heighten shine. This sterling silver jewellery are further applied with an anti-tarnish and protective finish to protect it from tarnishing.
What is Rhodium plating?
Our rhodium plated items are sterling silver or brass plated with rhodium to achieve a platinum or white gold look, but at a much lower cost. Rhodium is a very effective way to prevent tarnishing. The content remains 92.5% silver or brass depending on the bass metal used.
What is 18K Over Sterling?
18K Over Sterling is gold plating on sterling silver, also known as vermeil, gold overlay and bond on sterling. The content remains 92.5% silver.
What is Platinum Over Sterling?
Platinum Over Sterling is when a thin layer of platinum is plated over sterling silver. This prevents the sterling silver from tarnishing and is usually more expensive.
What is the Birthstone Collection?
Our birthstone collection are represented by the following Cubic Zirconia stones for each month:
January - Garnet CZ
February - Amethyst CZ
March - Aquamarine CZ
April - Clear CZ
May - Emerald CZ
June - Lavender CZ
July - Ruby CZ
August - Peridot CZ
September - Sapphire CZ
October - Pink CZ
November - Golden Topaz CZ
December - Blue Zircon CZ
What are Cubic Zirconia (CZ) Stones?
Because of the expensive nature of diamonds, cubic zirconia became a popular substitute in the costume jewellery world. Cubic zirconia are simulated diamonds that are less expensive, but still able to capture the natural beauty in diamond. With cubic zirconia, simulated diamonds now can come in clear, citrine and pink and can be cut into any shape such as princess cut or emerald cut at a very affordable price. In short, CZ carries the bling of diamond for only a fraction of its cost.
What are Rhinestones?
Rhinestones are diamond simulant made from rock crystal, glass or acrylic. Back in 1892, Daniel Swarovski invented a machine to cut jewelry stones perfectly.
In 1895, he moved his company, from Bohemia to the Wattens, Austria where he used the Rhine River as a source of energy to run the company’s machinery, hence the name rhinestone.
Then in 1770s, George Frederic Stras, a French jeweler invented the technique of metal-coating the backs of clear crystals, which forces reflection from the backing out through the stone. Rhinestones capture the glistening effect that real diamonds have and since became a popular choice to be used as imitation of diamonds.
Jewellery Care Tips
To keep your jewellery looking its best, protect your jewellery from scratching, chemicals, extreme temperature and intense sunlight.
To clean your jewellery, use mildly sudsy water, rinse well and pat dry using a soft cloth.
Keep your jewellery in a jewellery box when you’re not wearing them to keep them away from dusk and dirt.
Disclaimer
At Ame’s Secret, we try to make our website as fun as possible and may include celebrity pictures for some of our items to show the item’s similarity. We would just like to highlight that the celebrities in the pictures featured in our website do not sponsor or endorse the products sold by Ame’s Secret and is not in any way associated or affiliated with Ame’s Secret.
As we will always try our best to represent our products as accurate as possible, human error like spelling mistakes or typo error may occur from time to time. Should you find any such mistakes that could substantially misrepresent any of the products, please kindly email us to let us know so that we can correct them right away. It is never our intention to misrepresent any product and being jewellery lovers ourselves, we only want our customers to love our jewellery as much as we do!
Still have questions? Simply email us! We respond to emails fairly quickly. Our working hours are 9am to 5am standard Western Time, Monday to Friday but our online shop receives orders 24/7.
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